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    BrightCHAMPS Refund Policy

    Last modified date: November 15, 2023

    (to be applicable across verticals and subsidiaries)

    (hereinafter referred to as “Policy”)

    Purpose

    The purpose of this Policy is to provide a clear and straightforward process for registered students and/or parents (hereinafter referred to as “Student/Parent”) who are currently enrolled with BrightChamps and wish to request a refund for a course or program offered by BrightChamps.

    Exception
    • In the case of RoboCHAMPS, the price of the Robotics kit is non-refundable.
    Scope and Eligibility

    To be eligible for a refund, the Student/Parent must:

    1. Have successfully enrolled in a course or program offered by BrightChamps.
    2. Not have completed the course or program.
    3. BrightChamps maintains a 100% refund policy for unused credits/classes for refund requests raised within 10 (ten) days from the date the payment was received (“Payment Date”). Any request made after the 10-day period will not be eligible for a refund, regardless of whether classes have commenced from your end.
    4. Complete a mandatory exit interview/meeting with BrightChamps’ staff as part of the refund process. This step ensures we understand the concerns and explore possible resolutions before processing the refund. If the Student/Parent refuses or fails to attend, no refund will be processed.
    5. Not have had their enrollment terminated by BrightChamps for cause (e.g., violation of the code of conduct, violation of enrollment policy, breach of trust, or any disruptive behavior).
    6. Loss of Refund Eligibility After Program/Credit/Teacher Transfer
    7. If the Student/Parent opts to transfer credits, switch courses, or change teachers through the BrightChamps retention team, the option to request a refund will no longer be available. This ensures smooth continuity of the adjusted learning plan.
    8. Raising a dispute directly with the payment gateway does not constitute an official refund request. Refund requests will only be considered valid if submitted through BrightBuddy's official refund request process. The 10-day refund eligibility period will apply only if the request is raised through BrightBuddy and will not be applicable if a dispute is initiated via PayPal or any other payment gateway.
    9. If a customer opts for an installment payment plan, the refund eligibility will be determined based on the date of the first installment payment and not on subsequent installment payments. A refund request will be considered only if it is raised within 10 days of the first installment payment. Refund eligibility will not be reset with each installment; all refund requests made beyond this period will be ineligible.
    Request Process

    To request a refund, Students/Parents must follow the steps below:

    1. Submit a Written Request

    • Send a request on BrightBuddy Chat on the dashboard with the Student’s full name, contact information,  and course/program details. Make sure you have met all the above eligibility criteria.

    2. No Late Requests

    • Any Refund Request beyond 10 (ten) days from the Payment Date will be automatically rejected.

    3. Confirmation of Receipt

    • BrightChamps will acknowledge receipt of the refund request within 48 hours.

    4. Mandatory Exit Interview/Meeting

    • The Student/Parent must attend an exit meeting with BrightChamps staff as part of the refund process. This ensures we have a chance to address any issues before finalizing the refund.

    5. Review and Processing

    • BrightChamps will review the refund request and, if eligible, process the refund within 10–15 business   days.
    Refund Amount

    1. The refund amount will be net of the classes already attended up to the Refund Request date, minus any Refund Processing Charges (if applicable).

    2. If the Student/Parent has opted to pay in installments, BrightChamps will deduct an additional 5% (“Bank’s Refund Processing Charge”), subject to change as banks update their rates.

    3. BrightChamps reserves the right to modify the Refund Processing Charges and/or Bank’s Refund Processing Charge at its sole discretion due to changes in banking policies, government regulations, or other circumstances.

    4. Dispute Fees:

    • Any dispute fees associated with payments are to be borne by the customer.
    • In the event of a refund post-dispute, the dispute fees will be deducted from the refund amount.
    • If BrightChamps wins the dispute, the dispute fees will be adjusted against the class credits.
    • If a customer initiates a dispute instead of following the official refund request process, a processing fee of 50% of the refund amount will be deducted. This deduction will apply only if the dispute is raised after the official refund request has been made. 
    • This fee accounts for the administrative and dispute resolution costs incurred by BrightChamps in handling the dispute.
    • If the dispute is initiated prior to raising an official refund request, the customer will not be eligible for a refund and classes will be provided for only 50% of the refunded amount only.
    Refund Process Mode

    Refunds will be made in the original form of payment, unless the Student/Parent requests otherwise. If the original method is unavailable, BrightChamps may credit/refund via an alternate method upon mutual agreement.

    Acknowledgement from the Student/Parent

    The Student/Parent acknowledges that BrightChamps shall not be liable for any delay in the refund process caused by circumstances beyond BrightChamps’ control (such as banking or payment gateway delays). The Student/Parent shall have no right to claim interest, penalty, or compensation for such delays.

    Miscellaneous

    1. This Refund Policy is applicable only for paid class credits; it does not apply to credits earned via referrals or any class credits gifted by BrightChamps.

    2. The BrightChamps Refund team may initiate the process only after a required Parent Teacher Meeting is completed.

    3. BrightChamps reserves the right to launch special programs where this Policy will not be applicable. Specific terms will be shared by BrightChamps’ SPOC.

    4. No refund is provided for Unified For Coding/FinLit course subscriptions.

    5. BrightChamps is not liable for delays caused by banking systems, payment gateways, or circumstances beyond its control.

    6. No interest, penalties, or compensation will be provided for such delays.

    7. Special Provisions for Discounts/Promotions.

    • If the Student/Parent enrolled under a discount, promotional offer, or referral credit, the refund amount will be adjusted accordingly or may be deemed non-refundable for those particular class credits.

    8. BrightChamps shall not be liable for any delay in the refund process caused by third parties, such as banks or payment gateways.

    9. In the event of a dispute raised directly with the payment partner, BrightChamps reserves the right to suspend access to all services, including scheduled classes, for the duration of the dispute resolution process, which may take approximately 75-80 days. 

    Right to Modify

    BrightChamps reserves the right to modify this Policy at any time. Please be aware that changes to the policy may occur, and we encourage you to review it periodically. By continuing with BrightChamps, you agree to the current policy and acknowledge that it may be subject to updates.

    Disclaimer

    BrightChamps shall not be held liable for any legal consequences resulting from misinterpretation, misuse, or non-compliance with this policy. 

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